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Shipping Policy

Neriah Industria!

Effective Date: November 1, 2024
Last Updated: December 12, 2024

Welcome to Neriah Industria! This Shipping Policy outlines the terms and conditions for the shipment of orders placed through our website (the “Service”). By placing an order, you agree to the terms specified below.

Shipping Coverage

  1. Free Shipping Across Kerala:

    • All orders within Kerala are eligible for free shipping.

  2. Shipping Outside Kerala:

    • Orders outside Kerala are subject to courier charges, which will be calculated during checkout based on the delivery location and package weight.

    • We use trusted courier partners to ensure safe and timely delivery.

  3. International Shipping:

    • Currently, international shipping is available. For inquiries about bulk exports, please contact us directly at info@neriahindustria.com.

Order Types

  1. Single Orders:

    • Single item purchases are welcome and can be easily placed online.

  2. Bulk Orders:

    • Bulk orders are available for both domestic and industrial customers. Contact us at info@neriahindustria.com or +91 94464 79200 for special arrangements and pricing.

Order Processing Time

  • Orders are processed within 2-3 business days after confirmation of payment.

  • For bulk orders, processing time may vary. You will be notified of the estimated delivery time upon order confirmation.

Delivery Time

  • Kerala: 3-5 business days.

  • Outside Kerala: 5-10 business days, depending on the location and courier partner.

Note: Delivery times may vary due to unforeseen circumstances such as weather conditions or logistical issues.

 

Tracking Information

  • Once your order is shipped, a tracking number will be shared via email or SMS. Use this to monitor your shipment’s progress.

 

Damaged or Missing Shipments

  1. Damaged Items:

    • If your package arrives damaged, please contact us within 48 hours of receipt. Include photos of the damaged item and packaging.

  2. Missing Items:

    • If an item is missing from your shipment, notify us immediately. We will investigate and resolve the issue promptly.

 

Customer Support

For any shipping-related inquiries, contact us:
Email: info@neriahindustria.com
Phone: +91 94464 79200 / +91 95445 91871
Address: XVII-630/A, Neriathara Building, Kurichy P.O., Kottayam - 686532, Kerala, India

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